Manufacturing leaders know, gaining and retaining a customer's business requires more than just providing a solid service or product. Equally important is the customer's experience with your organization.
Customer relationship management is both more challenging than ever, and more important. For the typical business today, customer relationship management (CRM) must span multiple service channels and product lines, and keep pace with ever-changing competitive and regulatory environments. At the same time, because the internet makes it easy for dis-satisfied customers to broadcast their grievances and to find alternative products and services, under-performance in customer relationship management translates very quickly to lost revenue. In today’s marketplace, businesses need to get customer relationship management right, or suffer the consequences.
Manage all your business support interactions in one system. All notes, calls, meetings and tasks can be easily accessed and reviewed. Our drag and drop e-mail correspondence feature makes easy work of archiving communication.
Traveling employees will now have instant access to customer details, open activities, contact listings, quotes, inventory and workflow information in real time while on the go.
A single, central database of information not only eliminates the need to enter duplicate information, but also promotes information sharing among all departments.
Link and drill down to other Enterprise WondersMind software modules such as Bill of Materials, manufacturing inventory items, order management, shipping management ,invoices, POs, BOL's, RMA's, corrective actions, PLM and more.
Our CRM module accesses the ERP database, giving you everything from the beginning of the sales cycle including quotes, notes and meeting activity through the production, shipping and return process.
A knowledgebase repository allows for links to previous support issues and resolutions, warranty and service tracking, company procedures or standard protocols to encourage consistent and quick review.
WondersMind, the recognized leader in business process management and CRM solutions, has revolutionized customer relationship management with a next-generation platform and CRM applications that deliver
Employing unmatched business rules sophistication, WondersMind CRM automates contact center solutions and service processes to a degree never before possible, minimizing the degree of manual work required and guiding the involvement of CSRs when their involvement is needed.
Leveraging a unique application creation and deployment framework, WondersMind customer service software supports a “layer cake” approach to services that establishes a foundational layer of company-wide processes and procedures, while also allowing the easy creation of segmented services for specific product lines.
WondersMind CRM’s path-breaking automated programming technology empowers business users to quickly create new processes and services with minimal involvement from IT staff.
Statistics show that nearly 70% of CRM implementations fail. This alarming rate can be largely attributed to customer relationship software’s lacking focus on usability. Many database-centric solutions require employees to input data manually or change workflows to conform to the one-size-fits-all settings of their CRM.