Travel, Logistics and Hospitality IT Software Solutions

Increasing Customer Expectations, Rising Prices and Cut Throat Competition Had Made It Very Challenging for the Travel, Hospitality and Logistics Industry to Attract and Retain Customers

Overview :-

Our innovative and WondersMind for the travel, logistics and hospitality industry have helped our clients to keep up with the ever-rising expectations of their own customers. WondersMind has 10+ years of experience working with various leading clients in the industry. Our solutions make smart use of technology to resolve various complexities and challenges that are faced by travel, logistics and hospitality companies. Customized for your business, these solutions will bring simplicity and efficiency in business operations and help you deliver a superior experience to your customers.
WondersMind with its technical expertise and domain experience in the Travel, Hospitality, and Logistics industry has experience in creating varied systems involving social media integration, data analytics, CRM integration, mobile platform porting and cloud adoption.

Our Services

WondersMind developed and deployed Speech Analytics Solution for our Hospitality client to support for assessing their inbound volumes to understand & improve parameters for sales conversion. Our solution was deployed for the client, where through sentiment analytics and historic customer behavior trend analytics, the agent has real-time visibility to best possible options/alternatives to convert a sale.

Airlines

Contact Center for Reservations & Booking, Fulfillment, Baggage Inquiries & Tracing, L1-L3 Technical support, GDS Helpdesk, B2B Support for Agencies, Revenue Management, Settlements, Travel Bpo & Reconciliations.

Travel Companies

Customer Lifecycle Management for managing Sales, Reservations, Customer Service, Loyalty Management & Complaints Management.

Passenger Transportation

Customer Interaction services from Enquires, Bookings, Confirmations, Schedule updating-uploading, Journey Planning, Loyalty programs, and Complaint management functions in a multi-cultural environment.

Cargo & Logistics

Enquiries, Shipment bookings, Tracking & Tracing services, Account Management, and Complaint Management services.

Hospitality

Enquiries, Sales & Reservations Management, Loyalty Management, Concierge Services, and Complaint Management services.

Restaurant Booking

Adopt more customer-centric approach with our solutions for ordering food online, gaining useful customer insights and optimizing supply chain.

WondersMind Special Offerings

Apart from our standard services, our special offerings for this vertical include